Terms & Conditions

1. Who you are contracting with

Captain OS ("Captain OS", "we", "us", "our") provides booking, deposit, and billing software for fishing charters and small boat operators. When you create an account or subscribe to a plan, you are entering into this agreement with Captain OS.

2. Acceptance of these terms

By creating an account, subscribing, or continuing to use Captain OS, you agree to these terms. If you do not agree, do not use the service. If you are signing up on behalf of a business, you confirm you have authority to bind that business. If you are signing up as an individual, you confirm you are of legal age to enter a contract.

3. Your account

You must provide accurate information and keep it current. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us promptly if you believe your account has been accessed without your permission.

4. Licence to use the service

We grant you a limited, non-exclusive, non-transferable right to use Captain OS for your own charter business, within the limits of the plan you have selected. You may not reverse engineer the service, resell or redistribute it, or work around technical limits such as boat, seat, or plan restrictions.

5. Acceptable use

You must not use Captain OS to:

• break the law or facilitate unlawful activity;
• commit fraud, send spam, or send unsolicited messages to anglers or third parties;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security or integrity of the service — including uploading malware, probing or scanning our systems, or scraping data.

6. Your data and your customers' data

You own the booking, customer, and business data you put into Captain OS. You grant us a limited licence to host and process it solely to provide the service to you. You are responsible for having the right to collect and store the angler and crew information you enter, and for the content of any messages sent through the service on your behalf.

7. Intellectual property

Captain OS retains all ownership of the service and its intellectual property, including the software, interface, documentation, and branding. Nothing in these terms transfers any of that ownership to you.

8. Service availability

We work hard to keep Captain OS running, but we do not guarantee that the service will be uninterrupted, error-free, or available at any particular time. We may change, improve, or discontinue features. Maintenance and third-party outages can affect availability.

9. Payments, subscriptions, and taxes

Subscriptions are billed per boat on a recurring basis at the price shown at checkout, until cancelled. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, currency, tax, invoicing, renewal, and cancellation mechanics are governed by Paddle's Buyer Terms. Upgrades take effect immediately and are pro-rated; downgrades take effect at the end of your current billing period. Any promotional discount applies for the period stated at checkout and then renews at the standard rate.

10. Refunds

Refunds for Captain OS subscriptions are covered by our Refund Policy. Deposit rules you configure for your own charter customers are a separate feature of the product and are your responsibility, not ours.

11. Suspension and termination

You may cancel your subscription at any time. We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where practical we will give you notice and a chance to fix the problem first.

After termination you will have a reasonable window to export your booking and customer data, after which it may be deleted in line with our Privacy Notice.

12. Disclaimers and liability

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Captain OS is a business tool — it is not a substitute for your own judgment about weather, safety, licensing, or legal obligations on the water.

To the fullest extent permitted by law, our total aggregate liability is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect, consequential, or special damages, including lost profits, lost bookings, lost data, or loss of goodwill. Nothing here excludes liability for fraud, death, or personal injury where that exclusion is not permitted by law.

13. Indemnity

You agree to indemnify Captain OS against claims arising from the data and messages you send through the service, your unlawful use of the service, or your breach of these terms.

14. General

These terms are governed by the laws of the United States and the state in which Captain OS is established, and disputes will be heard by the courts of that jurisdiction. You may not assign this agreement without our consent; we may assign it as part of a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If we change these terms materially, we will let subscribers know.