Refund Policy

30-day money-back guarantee

If you are not satisfied with Captain OS, you can request a full refund within 30 days of your order date. This applies to first-time subscription payments and to renewal payments alike — the 30 days run from the date of the payment you want refunded.

How to request a refund

Payments for Captain OS are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you paid with, or contact Captain OS support and we will start the request for you. Paddle handles refund processing and billing enquiries on our behalf.

Approved refunds are returned to the original payment method. Your bank or card issuer usually posts the money back within 5–10 business days.

Cancelling your subscription

You can cancel at any time. Cancelling stops future renewals and you keep access until the end of the billing period you have already paid for. Cancelling on its own does not automatically issue a refund — if you also want the most recent payment back, request a refund within the 30-day window above.

Promotional pricing

If you subscribed with a promotional discount, refunds are issued for the amount actually charged, not the list price.

Charter deposits are different

The deposit and cancellation rules you configure inside Captain OS for your own charter customers are a feature of the product and are set by you. They are separate from this policy, which covers only your Captain OS subscription. Refunds for a charter trip are between you and your customer.

More information

Paddle's own refund policy also applies to orders placed through checkout.